We collect information from and about the device you use to access our services, including about the browsers and Aura apps you use to access our services. We collect information about how you interact with our services, such as how often you use our services, how much bandwidth you use, and when and for how long you use our services. In order to continuously improve the levels of service we provide, we collect information about your use of our services to monitor for problems and look for opportunities to make improvements. via email, phone, or chat for support or to inquire about our services), including when you fill out an online form, respond to surveys, provide feedback, post comments to our website, participate in promotions, or submit information through our services.ġ.2 Information collected when you use our services You may choose to provide us with information when you communicate with us (e.g. We may collect information such as email addresses or phone numbers for this purpose. Some services require you to verify your identity as part of creating an account. In order to purchase a service, you may need to provide us with certain details such as billing name, billing contact details (street addresses, email addresses), and payment instrument details. For our identity protection products, we will also request your Social Security Number and other information.
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As part of registering for an account, we may collect information such as your name, username, email address, password and certain other information from you. Some services require or allow you to create an account before you can access them. Where service components go beyond the base service, we provide you with clear choices to decide if you want these additional functions. We and our service providers need to collect certain information about you to provide our services, respond to your requests, and manage your account with us. More information about some of the mechanisms we use to collect this information, such as cookies, is available in Section 4 (Tracking Technologies & Cookies) and our Cookie Policy. To understand the context in which collection occurs, see Section 2 (How do we use your information?) and our Product Privacy Notices. The information we may collect may differ depending on which product you use.įor example, our Identity Protection products may collect a significant amount of information about you to help provide our services, but our VPN products only collect a limited amount of information. This section describes the various types of information we collect from and about you.
This policy uses the term “ personal data” to refer to information that is related to an identified or identifiable natural person. Please refer to “Product Specific Privacy Notices” below for more details. We have some unique approaches to managing data for certain of our products and services. That level of transparency also makes for a lengthy document, but we’ve tried to make it more readable by organizing it into a logical structure and using plain language.Īura offers a variety of services, and this policy describes our comprehensive approach to ensuring privacy considerations across all our services. As such, we think it’s important to be transparent about how we handle your information. Information security and privacy are at the heart of what Aura values and promotes as a company. This Privacy Policy describes how we process and handle data provided to Aura in connection with your use of our products, services, apps, and websites that link to this policy (we refer to these collectively as our “ services”). Aura is a leading provider of digital security products for consumers.